Dear Customers,

We would like to inform you of a quality concern affecting a limited number of POWER CUSHION 65 Z Series badminton shoes. In some cases, the upper part of the shoe may show visible wear—such as peeling or surface damage—within approximately one month of use.

This issue applies only to specific products manufactured between December 2024 and March 2025 for the Japanese and Chinese markets. While the concern has only been observed in specific regional product lots, we are providing this notice globally to ensure transparency and the highest level of care for all our customers.

We sincerely apologize for the inconvenience this may have caused, especially to those who trust our footwear in their daily play. We believe that being open and responsible, especially when things don’t go as expected, is an essential part of being a trusted supporter to your game.

Please review the product details and reference examples below to check whether your POWER CUSHION 65 Z Series shoes are affected. If so, we kindly ask you to contact your nearest Yonex subsidiary or authorized distributor. They will assist you in providing a refund for the affected shoes.

Thank you for allowing us to be a part of your journey in sport. We remain dedicated to crafting products that perform for your game, and to improving them every step of the way.

Affected Products:
The following products fall under this notice if the following conditions apply: (1) the Tag Information matches the criteria below, and (2) the product shows signs as described in “Reference Examples.”

 *Note:

Some item codes may appear as SHB65Z4MEX (e.g., on the box or website), while the product tag may show only SHB65Z4M. If your code includes one of the listed item codes—with or without “EX”—it is considered applicable.

Images of Affected Products and Tag Location

How to Identify Affected Products 

1.Tag Information:

2.Reference Examples:

Within about one month of use, visible damage may occur to the top part of the shoe—for example, peeling of the white outer material exposing the layer underneath.

The photos shown are examples of possible damage. The actual condition may vary depending on the product and how it is used. Even if the damage differs from the photos, please contact your nearest Yonex subsidiary or authorized dealer and they will assist you.

Contact Information:
Refund requests are managed only through Yonex subsidiaries or authorized distributors. Yonex Headquarters (YONEX Co., Ltd. in Japan) does not provide direct refund services.

Please refer to: Yonex Subsidiaries & Distributors
(Business days and hours may vary by location).

Thank you for your continued trust in Yonex.